To Our Valued PHAHmily Members.
We are now offering ONLY curbside service and drop off appointments. This means that we are restricting clients from entering our building, and therefore practicing the CDC recommended safe distancing to avoid close personal contact in our lobby and small exam rooms.
***Your pet will receive the same medical services as normal, and you will receive the same client service and communication, just via phone call from your car, as you wait there instead of inside the exam room and lobby***
Our staff members will usher your pet to and from your car so that you do not need to get out. Clients needing medication and food pick-ups may still come inside the building for service and payment IF YOU ARE HEALTHY.
What we need from you:
**Call us from your car when you arrive in the parking lot and let our receptionist know what car you are in. 410-256-4888
**Please have any information/paperwork ready for the technician who will come out to get your pet and take down any history needed.
**Your veterinarian will call you or personally speak with you at a socially acceptable distance to discuss the findings and recommendations for your pet from your car.
**Payments are still due at time of service. A staff member will call you while your pet is in the building, to obtain your credit card information over the phone. Once your pet’s services have been completed, a technician will return your pet and bring you your receipt. If any other form of payment is desired, we will facilitate that as needed while you wait in your car.
Thank you for your understanding and cooperation while we all work together to stay healthy!
The Doctors and Staff of Perry Hall Animal Hospital